ELITE
EXTRAS
WHAT MAKES US ELITE AND SEPARATES US FROM THE REST!
ETHICAL ECO-FRIENDLY ELITE
ETHICAL
At Elite we consider ourselves extremely ethical. We look at the solution and equipment that is right for you and your business. The customers needs are always our first priority, we will never select equipment because it benefits our company. We will explore all of the options and solutions before making our recommendation, ensuring that we always build our own solutions rather than mirroring another. Here is our process;
ECO-FRIENDLY
Elite don't just look at replacing your equipment with something that is a little cheaper to run or takes a heavier paper weight. We look to give you cutting edge technology that leads the way in all aspects including issues that are now becoming more and more important in our modern world such as; reducing your organisations environmental impact. Elite's equipment helps your organisation cut its carbon footprint and reduces energy usage.
ACCOUNT MANAGEMENT
Being Elite! We heavily focus on customer service, we believe our account management is second to none. As an Elite customer you can expect regular contact from your account manager or other members of our team. Here are the different levels of communication you can expect to receive;
CERAMIC PARTS
OUR EQUIPMENT USES CERAMIC PARTS WHICH GREATLY EXTENDS THE LIFE OF THE EQUIPMENT AND COMPONENTS
UNIQUE TONER
TONER THAT FUSES AT A LOWER TEMPERATURE THEREFORE PRINTS AT A LOWER TEMPERATURE, THIS REDUCES POWER CONSUMPTION. TEMPERATURE REDUCTION REDUCES STRAIN ON AIR CONDITIONING UNITS
INNOVATIVE WASTE TONER
OUR DEVICES HAVE WON AN ECO AWARD FOR THEIR WASTE TONER SYSTEM DESIGN. THE MACHINE USES IT'S OLD MONO TONER FOR THE WASTE TONER RATHER THAN A WASTE TONER BOTTLE NEEDING TO BE ORDERED
WALK-UP
THIS SYSTEM WAKES THE PHOTOCOPIER AS YOU APPROACH IT. THERE IS NO WAITING FOR THE MACHINE TO WAKE WHEN YOU USE IT. IT WILL THEN SHUT OFF WHEN YOU LEAVE
ACCOUNT MANAGER
YOUR ACCOUNT MANAGER WILL BE IN REGULAR CONTACT VIA EMAIL, PHONE OR A SITE VISIT. YOU WONT JUST HEAR FROM THEM WHEN YOUR CONTRACT IS DUE
CRM
OUR CUSTOMER RELATIONS MANAGER IS THE SECOND PERSON YOU WILL HEAR FROM. THEY WILL BE IN CONTACT ONCE A YEAR TO PERFORM A SHORT SURVEY.
EITHER OVER THE PHONE OR IN PERSON AT YOUR SITE
SERVICE TEAM
THE SERVICE TEAM WILL PERFORM RANDOM MAINTENANCE CHECKS TO ENSURE THE SERVICE YOU ARE RECEIVING IS THE ELITE STANDARD AND THAT YOU'RE HAPPY WITH EVERYTHING IN RELATION TO THE EQUIPMENT
MARKETING
WE LIKE TO KEEP OUR CUSTOMERS IN THE LOOP ABOUT THE GOOD NEWS IN ELITE AND EVERYTHING THAT IS HAPPENING, SO AS A CUSTOMER YOU CAN EXPECT REGULAR NEWS LETTERS
INITIAL MEETING
OUR INITIAL MEETING IS FOR INTRODUCTIONS AND TIME FOR US TO LISTEN TO YOU AND UNDERSTAND YOUR BUSINESS NEEDS
SCOPING
WE PERFORM A FULL SCOPING AND AUDIT PROCESS TO ENSURE WE FULLY UNDERSTAND THE PRINT PROCESS IN YOUR ORGANISATION
DESIGN
WE DESIGN YOUR COMPLETE SOLUTION FROM SCRATCH TO ENSURE THE SOLUTION RECOMMENDED TO YOU IS APPROVED BY ELITES EXTREMELY HIGH STANDARDS RATHER THAN A MIRROR OF ANOTHER SUPPLIERS
COLlABORATION
WE WILL PRESENT YOU WITH OUR AUDIT FINDINGS AND THE FINAL DESIGN THAT WE HAVE CREATED. HERE WE WILL EITHER TWEAK OR AGREE THE DESIGN