Last updated: March 2026
Who we are
Elite Group LCA Ltd (“Elite Group”, “we”, “us”, “our”) is a managed print services company registered in England and Wales. Our registered address is Unit 2 Commerce Park, Campbeltown Road, Birkenhead, CH41 9HP. Company registration number: 11097661. VAT number: 285 2432 95.
We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What information we collect
We may collect the following types of personal information:
- Your name, job title and organisation name
- Contact information including email address and telephone number
- Business address and billing information
- Information you provide when completing our contact, support or quote request forms
- Technical data including IP address, browser type and pages visited (via analytics tools)
- Communications you send to us by email, phone or through our website
How we use your information
We use your personal information for the following purposes:
- To respond to your enquiries and provide the products and services you request
- To manage your account and maintain our business relationship with you
- To send service-related communications such as engineer visit confirmations and contract renewals
- To improve our website and services based on how visitors use them
- To comply with our legal and regulatory obligations
- To send marketing communications where you have given us permission to do so
Legal basis for processing
We process your personal data on the following legal grounds:
- Contract: where processing is necessary to fulfil a contract with you or to take steps prior to entering into a contract
- Legitimate interests: where we have a legitimate business interest in processing your data, such as responding to enquiries or improving our services
- Consent: where you have given us clear consent to process your data for a specific purpose, such as marketing communications
- Legal obligation: where we are required to process your data to comply with the law
How we share your information
We do not sell your personal data to third parties. We may share your information with:
- Our technology partners and suppliers where necessary to provide our services (such as Kyocera, Konica Minolta and PaperCut)
- Finance partners (PEAC Financial Services and CF Corporate) where you request finance or leasing arrangements
- IT support partners (Hi-Impact) where necessary to deliver technical services
- Professional advisers including lawyers, accountants and insurers
- HMRC and other regulatory authorities where required by law
All third parties are required to maintain the security of your information and process it only as instructed by us.
How long we keep your information
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. Typically:
- Customer account records are retained for 7 years after the end of the business relationship
- Enquiry and contact form data is retained for 2 years
- Marketing preferences are retained until you withdraw consent
Your rights
Under UK GDPR you have the following rights regarding your personal data:
- Right to access: you can request a copy of the personal data we hold about you
- Right to rectification: you can ask us to correct inaccurate or incomplete data
- Right to erasure: you can ask us to delete your personal data in certain circumstances
- Right to restrict processing: you can ask us to limit how we use your data
- Right to data portability: you can request your data in a machine-readable format
- Right to object: you can object to processing based on legitimate interests or for marketing purposes
To exercise any of these rights, please contact us at enquiries@elitegrouplca.com or by post to our registered address above.
Cookies
Our website uses cookies to improve your experience and to help us understand how visitors use the site. Cookies are small text files stored on your device. We use:
- Essential cookies: required for the website to function correctly
- Analytics cookies: to understand how visitors interact with our website (we use anonymised data only)
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
Data security
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss or destruction. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.
Third party websites
Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and recommend you review their privacy policies before providing any personal information.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: enquiries@elitegrouplca.com
- Phone: 0151 317 8848
- Post: Elite Group LCA Ltd, Unit 2 Commerce Park, Campbeltown Road, Birkenhead, CH41 9HP
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your data correctly. Visit ico.org.uk for more information.