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Elite Service & Support

Fast fixes.
First time, every time.

Industry-leading response times, a 98% first time fix rate and direct manufacturer support — backed by our unconditional service guarantee.

📝 Log a Support Call 📞 Call 0151 317 8848

Our Guarantees

Not targets. Standards.

Every Elite service customer is covered by these guaranteed service levels — every day, without exception.

99%
Machine Uptime
Proactive monitoring keeps your devices running before issues occur
98%
First Time Fix
Engineers arrive with the right parts — issues resolved on the first visit
30s
Call Answer Time
A real person answers within 30 seconds. No queues, no waiting
4hr
Engineer Response
Target engineer on-site response time for all priority calls

Response Times

We come to you — fast.

When something goes wrong, speed matters. Our engineers are based across the North West and carry a full stock of parts for all Kyocera and Konica Minolta devices.

We triage every call remotely first — our technical team can resolve many issues without an engineer visit. When a visit is needed, we prioritise based on urgency and get to you as fast as possible.

As Kyocera and Konica Minolta Authorised Dealers we have direct access to manufacturer parts and technical support — meaning faster fixes and better outcomes than third-party providers.

Issue PriorityTarget Response
🔴 Machine completely downSame day / 4 hours
🟠 Major fault affecting outputSame day / next morning
🟡 Minor fault / quality issueNext working day
🟢 General query / adviceSame day

📞 Emergency? Call direct

For urgent issues call our SOS line and we’ll prioritise your call immediately.

📞 SOS: 0151 556 4628

How to Log a Call

Three ways to reach us.

Use whichever method works best for you — all calls are logged, tracked and responded to within our SLA.

01

📝

Log online

Use our online form below to log a support call. Ideal for non-urgent issues — we’ll confirm receipt and respond within our SLA.

Log a call ↓

02

📞

Call us

Call our support team directly. A real person answers within 30 seconds and will triage your issue immediately.

0151 317 8848

03

🚨

SOS line

Machine completely down and can’t wait? Call our priority SOS line for immediate escalation and fastest possible response.

0151 556 4628

Log a Support Call

Tell us what’s wrong.

Complete the form and our technical team will be in touch within our SLA. For urgent issues please call us directly.

What happens next

1

We receive your call log and allocate it to our technical team

2

A technician contacts you to triage the issue remotely

3

If a visit is needed, we schedule an engineer at the earliest available slot

4

Engineer arrives, resolves the issue and confirms sign-off with you

✓

Support call logged!

Your call has been logged and our technical team will be in touch within our SLA. For urgent issues please call 0151 317 8848.