Account Management
Every Elite customer gets a dedicated account manager — a real person who knows your business and proactively looks after everything for you.
What you get
From day one you have a named account manager who is responsible for everything Elite does for your organisation.
A direct mobile number for your account manager. Not a call centre, not a ticket system — a real person who knows your account.
We don’t wait for you to call us. Your account manager monitors your contract, flags issues and keeps everything running smoothly.
Regular reports showing your print volumes, costs and trends — so you always know exactly where your money is going.
We track your contract end dates and proactively manage renewals — no unexpected rollovers or price hikes.
If a support issue isn’t resolved to your satisfaction, your account manager steps in personally to get it sorted.
When the time comes, your account manager will recommend the best upgrade path based on your actual usage and budget.
Regular Reviews
Our structured review process means your account is always being looked after, even when you’re busy running your organisation.
We review your print volumes and flag any unusual spikes or opportunities to reduce costs.
A formal review of your account — costs, device performance, service levels and upcoming needs.
A full contract review including pricing, device suitability and planning for the year ahead.
Any time you have a question, a concern or a new requirement — your account manager is available.
Get in touch
Already an Elite customer? Use this form to get a message directly to your account management team. We’ll respond within one working day.
Your account management team will be in touch within one working day.